At Arogyam Piles Clinic and Research Center, led by Dr. Vinay Kumar, patient confidentiality, trust, and medical privacy are our highest priorities. This Privacy Policy outlines how we collect, use, manage, and safeguard your personal and medical information when you visit our website, book an online consultation, or use our digital appointment services.
By accessing our website and providing your information, you consent to the practices described in this policy in accordance with applicable healthcare information standards and Indian data protection laws.
1. Information We CollectTo provide you with authentic, evidence-based Ayurvedic treatments and clinical consultations, we may collect the following types of information:Personal Identifiable Information (PII): Full name, phone number, email address, date of birth, and gender.Medical & Health Information: Symptoms (e.g., piles, fissure, fistula, pilonidal sinus details), medical history, dietary habits, and any prescription or reports uploaded by you for online medical consultations.Technical & Usage Data: Your IP address, browser type, device information, and pages visited on our website to ensure smooth technical performance.Note: We never ask for or store sensitive financial details, such as credit card or net banking passwords, directly on our website.
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2. How We Use Your InformationYour data is used solely to provide safe, highly personalized, and holistic care. Specifically, we use it to:Schedule and manage clinical appointments across our branches (Mohali, Ropar, Hamirpur, Shimla).Deliver accurate medical guidance through our online consultation services.Address your healthcare queries, messages, or emergency contact requests.Offer personalized dietary recommendations (Ahar-Vihar) tailored to your recovery or post-treatment phase.Send vital medical updates, appointment confirmations, or relevant health insights via SMS, WhatsApp, Email, or Voice calls.
3. Data Confidentiality & Non-DisclosureWe treat your medical files and personal history with strict professional confidentiality.No Commercial Trading: We do not sell, rent, lease, or trade your personal or health data to third-party marketing companies.Authorized Medical Personnel Only: Access to your medical history is strictly limited to Dr. Vinay Kumar, specialized Ksharasutra surgeons, and authorized clinical supporting staff handling your treatment.Legal Disclosure: We will only disclose your information if requested by a legal authority, government healthcare agency, or as mandatory under statutory healthcare regulatory laws in India.
4. Data Security and EncryptionWe protect your patient records with robust safety safeguards.We implement physical, electronic, and procedural controls commensurate with medical data practices to protect against unauthorized access, altering, or accidental deletion of records.Online consultation portals and data transmission channels are secured to preserve user-end security. However, please note that no transmission over the internet can be guaranteed as 100% secure.
5. Cookies and Analytics TrackingOur website uses standard cookies to enhance user experience, remember your preferences, and understand web traffic patterns. Cookies do not extract personal health details from your system. You hold the right to disable cookies within your individual web browser settings, although doing so might restrict certain dynamic operational features on our website.
6. Third-Party Web LinksOur website may feature informational resources, blogs, or external links (e.g., health directories or medical certificates). Arogyam Piles Clinic does not control the content, security measures, or privacy terms of external websites. We encourage you to review their specific policies independently upon redirect.
7. Patient Rights and GrievancesYou maintain absolute rights over the data you share with us. You can contact us at any time to:Review, update, or correct mistakes in your contact profile or medical registration details.Request the complete erasure of your non-statutory personal communication data from our active digital system servers.Withdraw your consent for non-essential digital communications (like health tips or regular updates).
8. Contact & Grievance OfficerFor any doubts, complaints, or feedback regarding data security and how your health details are being processed, feel free to reach out to our clinic administration:
Clinic Name: Arogyam Piles Clinic and Research Center
Address: SCF 38, 2nd Floor (Above Longia Sweets), Desumajra Bus Stop, Chandigarh-Kharar Highway, Sector 125, Greater Mohali, Punjab - 140301
Phone No: +91 96467 64444
Email ID: arogyampilesclinic@gmail.com
